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INTEGRATED CHANGE MANAGEMENT: INCREASING SUCCESS RATES THROUGH
AN INTERDISCIPLINARY APPROACH
By
SUSAN DOUTRE

Integrated Studies Final Project Essay MAIS 700 submitted to Dr. Raphael Foshay in partial fulfillment of the requirements for the degree of
Master of Arts – Integrated Studies

Athabasca, Alberta
December, 2012

CHANGE MANAGEMENT SUCCESS

2

TABLE OF CONTENTS

Abstract ........................................................................................................................................... 3
Introduction ..................................................................................................................................... 4
Challenges and Complexity of Change........................................................................................... 6
A Business Perspective ................................................................................................................... 7
A Cultural Perspective .................................................................................................................... 9
A People Perspective .................................................................................................................... 11
Conclusion – An Integrated Perspective ....................................................................................... 14
References ..................................................................................................................................... 16

CHANGE MANAGEMENT SUCCESS

3

Abstract
The commonly reported failure rate for change management initiatives is 70 per cent. Anyone who manages change or is impacted by change in the workplace should be deeply concerned about this statistic. This paper explores three disciplinary…...

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