Free Essay

Case Study of Human Capital

In: Business and Management

Submitted By erincole5
Words 1223
Pages 5
Case Study:
The New Career Development Program That Ruins Careers

Introduction * It can be said that for any business that employs human beings will always encounter experiences of organizational conflict. This conflict can be caused by a multitude of ever-changing variables and circumstances. It is important to understand why organizational conflict is important and how it can be used as a productive resource that, when managed properly, can build stronger, healthier working relationships and create a corporate culture of open and effective communication channels (Shockley-Zalabak, P., 2015). In this case study, there are several examples of organizational conflict that have been exhibited amongst the program development group. This paper will identify those individuals and their behaviors contributing to the conflict and offer a solution that is mutually beneficial to all parties involved. * Case Study Background * The AMEX Corporation is in need of an up-to-date career development program which called for the need of new materials and a new training format for the entire employee population; all 10,000 employees. The department director, Jane, must make a determination as to how project assignments will be assigned that best fits the needs of the group to achieve optimal results. On Jane’s team, there are 4 senior staff members: Denise who is the most experience and best qualified in Jane’s opinion; Roger who is equally qualified but with less experienced than Denise but also has the most experience training larger groups of employees; Jill and Roger are both less experienced and do not possess the knowledge or skills to lead such a complex project. During their first staff meeting, Jane has asked for each member to express their interests in which part of the career development program they would like to be assigned and to also take into consideration everyone’s strengths and overall workload. Denise pointed out that it will be necessary to assign a lead on the project and not just the four of them working independently of each other. John took this opportunity to express his interest as the team lead and explained why he was qualified to do so; he has worked and trained with the largest group at AMEX (approximately 6,500 of diverse employees). He then accused Denise of not being able to confront her issues openly. Denise felt that John was being inappropriate in his statement and felt that it should be decided by Jane at a later time and when asked by Jane if she would like the lead for herself, she felt as equally offended as she expected the lead role to be assigned to her simply because she was the more tenured team member and every expected for her to be the team lead anyway. Both Roger and Jill understood they were not qualified and rescinded their interests in becoming team lead. In order to resolve this conflict and proceed with project assignments, Jane must make a decision to assign either Denise or John the team lead position. * Conflict Preferences, Strategies, Tactics, & Emotions * There are several conflict preferences taking place during this staff meeting. John has displayed the competition conflict preference as he has emphasized his desire to be the team lead by acknowledging his own personal needs and goals without taking into consideration the needs of the other members of the group involved in the conflict (Shockley-Zalabak, P.,2015). As you can see, by being competitive, John has blocked the productive nature of the meeting in order to declare himself as the victor. John’s strategy is to expose Denise and her inability to resolve conflict openly as she has done in previous situations. His tactic was to expand the conflict by being aggressive and expanding the conflict by related the issue at hand to old, unsettled issues. Denise has displayed the avoidance conflict preference by wanting to postpone the decision making process because she is not comfortable with tackling conflicts. Denise expected that she would automatically be assigned as the team lead but since John expressed his interests, Denise no longer wanted to discuss the topic that she brought to the table. Denise is not concerned or supportive of John’s opinions or career goals or anyone’s for that matter. Denise’s strategy to avoid the issue in its entirety has proven John’s point so to justify her stance, she used the tactic to reiterate her superior ranking in order to constrain the conflict. Both Jill and Roger have displayed the accommodation conflict preferences. They have acknowledged that they are not qualified enough to lead the team. They removed themselves from the delegation process despite that if they were given the opportunity it would help their own career goals. They sacrificed their own career goals to help keep the peace and avoid further conflict. Their strategic objective is based on their desire to maintain their working relationships and keeping the peace. Their tactic for conflict maintenance was to acknowledge their limitations to simplify the decision making process. * Emotions also played a key role in the organizational conflict. Emotions trigger the fight or flight response bodies have when presented with a conflict. Emotions are often the contributing factor to conflict and the difference in whether the outcome of conflict is perceived as positive or negative (Shockley-Zalabak, P.,2015). In this case study, Denise, Jill, and Roger recognized that there was a conflict and their instinct caused them to avoid the conflict and keep the peace, whereas John response was to fight for the top spot to which he strongly felt he was most qualified for. It is important to recognize that everything we do is driven by emotions which is why emotional awareness is imperative. Jane didn’t expect to have the meeting turn out the way it did. She did not take into consideration the emotions that were involved when she wanted to open talk about work assignments. She underestimated John’s emotions and the consequences of such a conflict. * Conflict Resolution * In order to resolve this conflict successfully that is beneficial to all parties involved, Jane should chose both Denise and John as team leads for the career development program project. They both possess the necessary skills, knowledge, and experience required to implement the program successfully. Since Denise has implemented seven other programs, should would be the lead for the overall implementation of the program. John on the other hand, has experience with training large groups of employees and so he would be the lead on the training aspect of the implementation. This assignment of duties, not only provide a win/win situation for both Denise and John, but it also leverages the expertise of both employees and also acknowledges the strengths and contributions they bring to the team. Jane must be sure to schedule another meeting with just Denise and John to discuss why it is important to have open dialogue because if it weren’t for the conflict, the outcome would have been different. Only one person would have been assigned team lead leaving the other feeling excluded and overlooked which could have caused dissention and resentment resulting in more conflict. In this case, both parties have a feeling of exclusion and have been given the opportunity to strengthen their work relationships by collaborating effectively. * * * * * * Refereneces * (Shockley-Zalabak, P. (2015). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values (Ninth ed.) *…...

Similar Documents

Free Essay

Capital One Case Study

...Case questions 1. What is their business strategy to grow profitably and compete over the long term? Capital One Success Factors Pilot Strategy (first stages) • Initially, they began with a pilot strategy at Signet Bank to test their customer targeting systems • Successful and profitable within a couple years – created Capital One Competitive Edge (risk analysis) (redemption offers) (customer loyalty) (targeted offers) • Recognized large customer base in high risk credit customers • Developed IS with data analytics that determined probability of receiving money from high risk customers • Targeted credit options through wide array of data (web streams, credit reports, club cards & memberships) *** • Successful in determining fraudsters and extremely high risk profiles • Allowed a credit building option to people who weren’t allowed credit elsewhere • Successfully expanded customer base through the internet by testing advertisements Customer Retention (customer service) (long term retention) • Real-time data available to customer service agents that showed available credit options to individual customers • Data analysis through SAS Institute and Brio to determine whether or not customers were lying about other offers in order to receive a lower APR • Capital One has lowest default rates among credit companies • Data analysis can eliminate fraudsters and help retain truthful customers Finding Profit with Risk • Advanced data analysis software...

Words: 689 - Pages: 3

Premium Essay

Capital One Case Study

...Case questions 1. What is their business strategy to grow profitably and compete over the long term? * Get customer data from whatever sources are available, loading it onto our systems and analyzing it * Put together products that will appeal to different types of people, by testing whether hypotheses are right, looking at the result of these tests, modifying the hypotheses and testing again, and so on * It is all centered around understanding and analyzing information * Capital One can address a much wider group of potential credit card customers, offering credit facilities to individuals who traditional card companies regard as high risk * To do so, it Aggregates as much data as possible on customers - from credit checking information to lists of people's hobbies 2. Describe how Capital One uses information to implement their strategy? What kinds of information do they use and where does it come from (sources)? * The slab of plastic is the key to an information machine—a machine fueled by data on who you are, what sort of people you live among, whether you’ll carry a balance or avoid finance charges at all costs. * This data machine may offer the closest thing ever invented to perpetual motion, because the more you use the card, the more data it produces. * The machine takes your bytes, combines them with transactions by millions of other cardholders—and before long, it can pinpoint what you’re likely to buy next, whether......

Words: 615 - Pages: 3

Premium Essay

Belief and Support of Human Capital: Case Study Analysis of Whole Foods

...Lella McLemore Duane Saari BME-214614-04 Organizational Behavior 18 February 2013 Belief and Support of Human Capital: Case Study Analysis of Whole Foods What role, if any, does McGregor’s Theory Y play at Whole Foods? Explain? The primary focus of this case study analysis shall be to examine the methods of Whole Food’s distinctive approach and development to the implementation of creative management strategies and how they can continue to successfully help them to maintain growth in their company. The underscoring premise of McGregor’s Theory Y primarily rest on the assumption that that the role of management is develop the potential of their employees and help them to realize their potential to meet the common goals of their organization (Steward, 2010). With this underlining thought in mind McGregor’s Y Theory plays an intricate and crucial role at Whole Foods. According to our textbook, Organizational Behavior, by Robert Kreitner and Angelo Kinicki, and the company’s primary mission directives, Whole Foods goal is for upper management to share the responsibility with their frontline managers in the development of a successful work environment (Kreitner & Kinicki, 2013, p. 30). Whole foods promotes their employee teams to be self-directed and take initiative and responsibility for operating together for the benefit of their entire business organization. To this end John Mackey, Cofounder and Co-CEO of Whole Foods Market promotes through the application of......

Words: 1242 - Pages: 5

Premium Essay

Case Study Cost of Capital

...Case 8 Cost of Capital Nur Aishah Abdul Aziz and Supornthip Nutim @ Salmah Abdullah SYNOPSIS This case is about Maju Group Berhad (Inter-Pacific Industrial Group Berhad) which is also the owner of Maju Coffee Valley Company Sdn Bhd. The company plans to expand its retail outlet from 80 in 2011 to 88 outlets in the year 2013. According to the company’s year plan, Coffee Valley plans to open two outlets in Perak as a new potential area for the business expansion. To achieve this goal, the company needs to raise their cost of capital via long term investment to ensure their company has sufficient capital to set up the new upcoming outlets next year. INTRODUCTION Maju Coffee Valley Company Sdn Bhd recorded 30 percent increase in revenue generally attributed to the company’s aggressive marketing and expansion program as well as introduction of new and innovative products. Therefore the company wants to look into the area that might give them opportunity to expand their business. In order to expand its retail outlet, the top management held meetings to discuss important things that needed to be considered in making a decision. In the meeting, they selected the new rapid development area located in Manjung and Taiping, Perak for the next upcoming outlets to be opened this year. COMPANY BACKGROUND Coffee Valley has a simple and clear mission statement which is to establish Coffee Valley as the best coffees for drinking all the time. The following four Guiding Principles......

Words: 1564 - Pages: 7

Premium Essay

Case Study: Raising Capital in Switzerland

...Case Study: Raising Capital in Switzerland Angel PinaHardin ACCU 615 July 10, 2013 Brandman University Case Study: Raising Capital in Switzerland E-Centives Inc. is a company based in Bethesda, Maryland with offices in Redwood City, New York and Los Angeles. The company is a leading on-line direct marketing company 4.4--million account members (Choi & Meek, 2011). The organization wants to expand into foreign markets and considers the Swiss Exchange to help meet its financial needs. Introduction This paper will discuss the case study of organization e-Centives Inc. In particular, it will discuss the factors that are relevant to e-Centives Inc.’s decision to raise capital and list on the Swiss Exchange’s New Market. It will also discuss why e-Centives chose not to raise public equity in the United States and their decision not to raise capital on the U. S. Stock exchange as well as the advantages and disadvantages of using the U. S Generally Accepted Accounting Principles (GAAP). Also discussed will be the requirement for e-Centives Inc. to prepare its financial statements using Swiss accounting standards as well as the reporting requirements and whether or not e-Centives met those requirements. Factors to the Swiss Exchange Many factors contributed to e-Centives Inc.’s decision to enter the Swiss Exchange instead of the U. S Stock Exchange. These factors include ease and availability of capital and investors, reputation of the exchange, and corporate......

Words: 1299 - Pages: 6

Premium Essay

Capital Budgeting Case Study

...Capital Budgeting Case Study Atilano Bonilla QRB/501 October 14, 2013 Vladimir Crk Capital Budgeting Case Study The authors of this paper will analyze and interpret the answers to the Capital Budgeting Case Study presented in Week 6’s material of the Quantitative Reasoning for Business course. The paper presents the rationale behind the Net Present Value (NPV) and Internal Rate of Return (IRR) results, describes the relationship between the two and explains the reasons behind the acquisition recommendation (e) in the Microsoft Excel spreadsheet. Analyzing the Results The case study presents two corporations (A and B) with different revenue values and expenses as well as variable depreciation expenses, tax rates and discount rates. Members of the team computed both corporations’ cash flow, NPV and IRR value using a Microsoft Excel spreadsheet. The net present value (NPV) of an investment proposal is equal to the present value of its annual free cash flows less the investment’s initial outlay. Whenever the project’s NPV is greater than or equal to zero, we will accept the project; whenever the NPV is negative, we will reject the project. (Keown, 2014. p. 310) On the other hand Keown (2014) points out that “the internal rate of return is defined as the discount rate that equates the present value of the project’s free cash flows with the project’s initial cash outlay.” In effect, the NPV method implicitly assumes that cash flows......

Words: 515 - Pages: 3

Premium Essay

Capital One: Case Study

...Case Study 5.1: Capital One creates value through e-business Capital One Capital One, a leading bank that offers credit card, saving, loan and insurance is based in UK, Canada and the US, was established in 1995. It is an outstanding candidate to study for business experts because it is a highly profitable financial company, which generated a net income of 1 billion dollars in their first ten years. Capital One creates competitive advantage to exceed competitors. Why is Capital One successful? Capital One adapted Information-Based Strategy (IBS) to make important decision by conducting tests. As a company, Capital One believes IBS has made its business successful by reducing the risks and studying business and customers closely to make the best decision and innovation. Capital One thrives to provide customized option for customers at the lowest price possible. In order to satisfy customers, Capital One offers many financial plans and service that suits each individual. Capital One delivers excellent products at a low cost. Capital One was able to succeed because of consistent and excellent customer care. Capital One picks up 90 million calls per days and handles all matters as soon as possible. Capital One provides convenient online services where people can sign up for services during their convenient time. Furthermore, Capital One has made the process of transfer from another bank to Capital One easier and faster through SmartSwitch. Capital one has achieved many......

Words: 983 - Pages: 4

Premium Essay

Management of Working Capital Case Study

...Management of Working Capital Case Study: George’s Trains BUS650: Managerial Finance Stanley Atkinson Khrista Richards May 4, 2015 In this assignment I will be looking at the business that George started. He is coming to us for financial advice on his working capital practices. I will describe his working capital practices, including his methods of capital budgeting analysis techniques. Also I will analyze the potential pitfalls in his capital budgeting practices that George should be aware of. Then I will develop a simple statement of cash flows for George’s Trains using any information gleaned from the video. I will also look at what areas of improvement that I recommend. George started a model trains business with his sons. It started off as a hobby for him and grew from there into a business that does minor repairs for customers and hobby shops. George had no capital to invest in the business since he has worked for another company for so long. He only had a good relationship with his bank and was able to purchase the business from someone else and buy additional inventory. The bank found that they needed to make a capital investment in George’s Trains. The building for the shop was owned by someone who wanted to terminate the lease but George was able to buy the building for himself. He did not want to lose his customers that he had acquired while at this shop. To get this loan from the bank, George needed to make sure he was watching his spending in order to......

Words: 971 - Pages: 4

Premium Essay

Case Study of Dell's Working Capital

...Case Study of Dell’s Working Capital Jianduo Guo, Shihao Qi, Michael, Yitsik 1. Big picture: With or Without external financing to meet the need of rapid growth Timeline of Dell is showed as follows: Calendar Year Fiscal Year Note 1990 1991 Expand indirect distribution channels 1993 1994 August: loss from sell-off of excess inventory September: growth to liquidity & profitability 1994 1995 July: exit low margin indirect channel 1995 1996 Inventory control, notebook market, new tech 2. Analysis  Benefit and Cost of just in time manufacturing system Thanks to just in time manufacturing system, Dell built its brand as an efficient and flexible company which keeps pace to leading technology. As Dell’s competitive advantages, this system benefits Dell a lot, along with some costs and limits. Internally, in time manufacture lowers inventory, which benefits in many ways. Smaller amount of inventory takes less space for storage, thus lower the PP&E. And computers are easy to depreciate just like groceries, so less inventory leads to reducing expenses of depreciation. Also, it shortens DSI and then indirectly shorten Dell’s CCC performance, benefiting its liquidity. In addition, this enables Dell to simplify its supply chain by cutting off some suppliers. This system at the same time brands Dell as a flexible company to the customers. Without the burden of large amount of inventory, Dell is able to shift......

Words: 1319 - Pages: 6

Premium Essay

Human Anatomy Case Study

... Biol 1120 Cardiovascular Case Study Name ______________________________________________ A 32-year old nurse who has rheumatic fever as a child noticed a persistent tachycardia and light-headedness. Upon examination, chest x rays showed an enlarged left atrium and left ventricle. ECG analysis showed atrial fibrillation. There was also mild pulmonary congestion. Cardiac evaluation resulted in the following information: Cardiac output (CO) 3.2L/min. SV = 40mls Blood pressure (BP) 100/58 mm Hg Left Atrial pressure (LAP) 16 mm Hg Right ventricular pressure (RVP) 44/8 mm Hg Heart sounds revealed valvular regurgitation 1. Answer all questions with material that explains your answer. Yes/no answers receive NO credit. 2. Submit this as a hard copy double spaced typed paper. 3. Total possible 25 points 1. Based on the information provided, which A-V valve is incompetent? Why did you choose this set of valves? What is this condition called? (3pts) Based on the information it looks like the mitral valve is incompetent. According to Web MD, the mitral valve is a valve that lets blood flow from one chamber of the heart, the left atrium, to another called the left ventricle. The mitral valve is most likely to blame here for the regurgitation because of the left atrial and left ventricular problems, which allowed the backflow into the left atrium. This patient’s mitral valve is malfunctioning, this condition is called mitral valve prolapse. Mitral valve......

Words: 748 - Pages: 3

Premium Essay

Human Resources Case Study

...HN1230 Human Resources Case Study Table of Contents Introduction ---------------------------------------------- Page 3 Problems and Effect on Organization ---------------- Page 4 Alternatives ---------------------------------------------- Page 5 Recommendations -------------------------------------- Page 6 Conclusion ----------------------------------------------- Page 8 Page 3 INTRODUCTION Woodcorp Inc. is a manufacturing company specializing in custom-made original design office furniture. The company’s main clientele is situated in downtown Vancouver.  Woodcorp Inc. has been in operation for 35 years and has 150 employees. Woodcorp Inc. is a public corporation and has also been listed on the stock exchange for the past 10 years. During these 35 years the company has experienced a lot of growth and has retained many dedicated employees. However, in the next three years there will be many of our key employees retiring. This presents a challenge to the Human Resources Dept. HR has already begun the task of management succession but we still face the challenge of a shortage of qualified finish carpenters. There has been a three-year succession plan developed. The major points include hiring a replacement for the General Controller, appointing a new Manufacturing Director and addressing the shortage of skilled trade’s workers in the province of British Columbia. Another issue that came out of this three-year directive is the company’s job descriptions. They......

Words: 1514 - Pages: 7

Premium Essay

Capital Budgeting Case Study

...Team B Capital Budgeting Case Study Karissa Hall, M. Paul Mitchell & Augustine Flores QRB 501 November 9, 2015 Dorrell Crittenden Team B Capital Budgeting Case Study INTRODUCTION A Capital budget is defined as, the process of decision making with respect to investments made in fixed assets—that is, allowing for one to determine what course of action to take especially as concern whether a proposed project should be accepted or rejected or whether an investment should be made (Keown, Martin, & Petty, 2014). Team B’s goal this week was to define, analyze, and interpret a Capital Budgeting Case, that included, (a) a five-year projected income statement, (b) a five-year projected cash flow, (c) Net present value (NPV), and (d) Internal rate of return (IRR). The team has attached a spreadsheet detailing the analysis done for each corporation as well as offering a recommendations of which of the two corporation should be acquired. RATIONALE BEHIND NET PRESENT VALUE (NPV): Net present value ************* ****************** ***************** ******* *************** ************** ************* *********** ************** ******** ********** ************ ************ ************ ************* ********** ****** ********* *************** ************** ************* ******* ******* ********** ************** ****** ********** ************ ************ ****** ******* ******* ************* ********** ************* ************* ********** ******** ******** *******......

Words: 250 - Pages: 1

Premium Essay

Mariott Capital Case Study

...Marriott - The Cost of Capital 1/25/2012 Since Marriott and its three divisions all have debt and equity in their capital structure. The cost of capital is the same as Weighed average of cost of capital WACC. WACC = Rd x Wd x (1-T) + Re x We Cost of debt (pretax) = Rd |  |Debt Rate Premium Over |Government Rate* |Pretax Cost of debt | | |Government | | | |Mariott |1.30% |8.95% |10.25% | |Lodging |1.10% |8.95% |10.05% | |Contract Services |1.40% |6.90% |8.30% | |Restaurants |1.80% |6.90% |8.70% | For each division, cost of debt is calculated by US government interest rate plus premium. For Marriott and Lodging, since they have longer useful lives, we use 30 year US government interest rate of 8.95%; for Contract service and restaurants, which have shorter useful life, we use 1 year US government interest rate of 6.9%. Tax rate From Income Statement, tax rates from 1978 to 1987 range from 37% to 47%, average of ......

Words: 1231 - Pages: 5

Premium Essay

Human Resources Case Study

...Week 2 Case Study MGMT 410 1. Can we live a normal life out of work with out the stress that what we do cannot affect our job position? Certainly that is not the case and that is what happened Oiler even though his action in no way harmed the business. Oiler was the person who lived a different live when out side of work while wearing a wig, make up, he chose to live this lifestyle. That is why I do believe Oiler’s employee right were violated. I can understand if the business is to say that Oiler’s image would affect the reputation of the image since has a virtually become an asset to the business but can be judge by a different image. Of course now a days HR and managers can make the decision as to if they should hire you based on some Facebook pictures but in most cases those are different acts. If some one acts out using drugs or having an abuse with alcohol or actually committing a crime can then they judge as to if you should be fired or not. As the image and the reputation of a business can actually be affected by the circumstance as it might also affect their stockholders and other investor or partner. Still Oiler was a committed person to the business and his action after work did not harm anyone. Also the fact that he was not on duty or on the premises of his work area should show that there was no correlation to his action and his job. Overall, I am 100% percent behind those that rallied for Oiler, that Winn-Dixie’s action was just not right for the many that...

Words: 866 - Pages: 4

Premium Essay

Case Study of Human Development

...Case Study of Human Development Development throughout life differs from individual to individual. Each person has their own agenda for cultural identity, growth, health, socioeconomic status, education, gender, ethnicity, sexual orientation, and all inspire each person’s life story. Adulthood is frequently observed as when an individual is considered officially and developmentally prepared to hold responsibilities such as driving, voting, getting married, and entering the military. The course of becoming mature does not finish with adolescence but remains throughout adulthood as psychological, security and self-actualization requirements are met (Ehow, 1999-2011). Adulthood is separated into three categories, which are young adulthood, middle age and old age. In Erik Erikson's stages of human development, a young adult is an individual between the ages of 19 and 39. The early adulthood period in human development leads the middle adulthood phase. An individual in the middle adulthood stage is between 40 and 60 years old. An individual in their 60’s is considered late adulthood. During early adulthood the young adult phase includes the personal necessity for sex and intimacy. Isolation happens when an individual fails to achieve intimacy. The young adult finds out that love and compassion may help them to obtain what they desire. And when we don't find it easy to create satisfying relationships, our world can begin to shrink as, in defense, we can......

Words: 1388 - Pages: 6