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Facebook Survey

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Facebook Service Satisfaction

A Customer Satisfaction Business Report Presented to
Prof. Maria Theresa Trinidad
Mapúa Institute of Technology

In partial fulfillment of the requirements in
English for the Workplace 2
(ENG 13)

by
Charisse Caminong
Jeanny Daz
Robert Michael Defensor
Ma. Kristela Olonan
Stephanie San Pedro
John Walter Talavera

August 2011

Abstract The study aims to find out if Facebook users are satisfied with the services the social networking site provides and find out what changes can the site developers do to meet the needs and expectations of the users. To accomplish this, a survey questionnaire was given to 30 students from six different programs. It is concluded that most teenagers are not completely satisfied with the services provided by Facebook especially their account settings feature for its low level of security. The researchers recommend that Facebook developers should set additional restrictions to increase security of its users.
Procedure
The data for this report were gathered from 11 August 2011 – 13 August 2011. A questionnaire survey was conducted from 25 July 2011 – 10 August 2011.
The survey questionnaire consists of twenty four (24) item questions with regards to the services and features offered by one of the top social networks in this generation, Facebook. These features include the chat, photo uploading, video call, and account security services. The survey questionnaire also includes the comparison of Facebook to other networking sites.
The questionnaires were distributed to a total of 30 respondents, consisting of students of all levels with different programs including Information Technology, Computer Science, Nursing, Business Administration, Hotel and Restaurant Management, and Entrepreneurship.
Findings
Facebook fad has dramatically increased since its…...

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