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Factors of Communication

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Communication

Everything we do at work environment involves communication. Communication is about the transferring of information that leads to an understanding. Communication in organisation occurs in many forms, face to face communication or written communication. Communication in organisation can be seen from two perspectives. Interpersonal communication and organisational communication. (Robbin and Coulter 2013)

Interpersonal communication

This involves communication between two or more people. Interpersonal communication is an interactive process of sending and receiving verbal and non-verbal messages that eventually results in understanding of meanings. (Robbin and Coulter 2013)

Communication process

Communication involves the following elements: sender, message, encoding, channel, receiver, decoding, feedback and noise. Before communication can take place, a purpose, expressed as a message to be conveyed, is needed. It pass message by encoding a thought. The message is then encoded and passed by way of some medium to the receiver. Message is the actual physical product from the source encoding. When we speak, the speech is the message. When we write, the writing is the message. When we gesture, the movements of our arms and expressions on surfaces are message. Encoding the message means convert to a symbolic form by senders. The skills, attitudes and the knowledge of the sender influence the encoding of message. The channel is the medium. Sender selects the medium the message will travel. The channel can be formal or informal. Formal channels are set by organisation and transmits messages that are related to work related activities or professional activities of members. Other forms of message such as personal or social follow the informal channels in the organisations. The receivers the person whom the message is directed or…...

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