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Giving Bad News to Customer

In: English and Literature

Submitted By Jadav5513
Words 1107
Pages 5
ENGL510 Foundations of Professional Communication
Writing Assignment 3 -- Bad News Message

Instructions
In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort.

Situation: Giving Bad News to a Customer

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You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract.
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This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was made two weeks after the date specified in the contract and a month before the planned beginning of the installation.
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------------------------------------------------- Chris contacted EBG’s design engineer who said that the change could be made even though it was past the deadline, though making the change at this point would add about $5000…...

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