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H.K Questionaire

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HOUSEKEEPING DEPARTMENT INTERVIEW QUESTIONS:

1. When can you start working?
___________________________________________________________________________________________________________________________________________________

2. What are the key components of housekeeping?
___________________________________________________________________________________________________________________________________________________
3. Are you good at multitasking?
___________________________________________________________________________________________________________________________________________________

4. How would you handle a client who was angry or upset about something?
___________________________________________________________________________________________________________________________________________________

5. How comfortable are you with chemical safety procedures?
___________________________________________________________________________________________________________________________________________________

6. Can you give me some examples of health and safety procedures you have used?
___________________________________________________________________________________________________________________________________________________

7. What types of procedure tracking systems have you used?
___________________________________________________________________________________________________________________________________________________

8. Have there been times when you have been asked to perform duties that were not in your job description? What did you do?
___________________________________________________________________________________________________________________________________________________

9. Have there been times when you have not agreed with a company policy? How did you handle the situation?
___________________________________________________________________________________________________________________________________________________

10. Have you ever disagreed with your supervisor about a policy or situation? What did you do?
___________________________________________________________________________________________________________________________________________________

ENGINEERING DEPARTMENT INTERVIEW QUESTIONS:

1. Describe the most significant written technical report or presentation that you had to complete.
______________________________________________________________________________________________________________________________________________________________________________________________________
2. In your last engineering position, what were some of the things that you spent the most time on, and how much time did you spend on each?
What do you enjoy most/least about engineering? ______________________________________________________________________________________________________________________________________________________________________________________________________

3. Give me an example of a time in which you were effective in doing away with the “constant emergencies” and “surprises” that engineers often face.
_____________________________________________________________________________________________________________________________________________________________________________________________________

4. Describe a time when as a member of the engineering department, you were instrumental in building a good long-term relationship with another department within the company.
______________________________________________________________________________________________________________________________________________________________________________________________________

5. Tell me about your greatest success in using the principles of logic to solve an engineering problem in your job.
______________________________________________________________________________________________________________________________________________________________________________________________________

6. Tell me about a time when you had to make a difficult decision that affected the entire engineering department.
______________________________________________________________________________________________________________________________________________________________________________________________________

7. How can you best use your engineering education and prior work experience to help our company grow?
______________________________________________________________________________________________________________________________________________________________________________________________________

8. Tell me about a time when you surpassed all expectations by going “above and beyond” for a client.
______________________________________________________________________________________________________________________________________________________________________________________________________

9. What have you specifically done to make the work of the engineers who report to you easier?
______________________________________________________________________________________________________________________________________________________________________________________________________

10. How do you feel about the workload in the engineering department on your present.
______________________________________________________________________________________________________________________________________________________________________________________________________

CONCIERGE INTERVIEW QUESTIONS:

1. What are the basic functionality of Concierge? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ 2. Describe the role and responsibilities of Concierge?
________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. How do you handle challenges which a Concierge have to deal with?
_______________________________________________________________________________________________________________________________________________________________________________________________________________________
4. What do you know about this organization?
________________________________________________________________________________________________________________________________________________________________________________________________________________________
5. How do you handle stressful situations and working under pressure?
________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. What are you like working in a team? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

7. What sort of person do you not like to work with?
________________________________________________________________________________________________________________________________________________________________________________________________________________________

8. What are the qualifications that you have on your job?
________________________________________________________________________________________________________________________________________________________________________________________________________________________

9. What do you think the duties of a concierge are?
________________________________________________________________________________________________________________________________________________________________________________________________________________________

10. How would you make each guest feel special?
________________________________________________________________________________________________________________________________________________________________________________________________________________________

NAME OF THE ESTABLISHMENT: TriNoma-Triangle North of Manila

OVERVIEW:

TriNoma Triangle North of Manila is a large shopping mall in Quezon City, Philippines, owned by property development firm Ayala Land. Opened in 2007, the mall is located on the side of Epifanio de los Santos Avenue, east of the North Avenue MRT Station in Quezon City, giving significant market competition to the nearby SM City North EDSA as one of the largest malls in Metro Manila. It is also one of two malls serving Ayala Land's Vertis North township, which is located beside the mall, along with a new lifestyle block mall (similar to Greenbelt in Makati which is also developed by Ayala Malls) which has been planned within the new township.

TASK OF EACH PERSONNEL:
________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME TO START OPERATION:
________________________________________________________________________________________________________________________________________________________________________________________________________________________

KINDS OF CUSTOMERS:
________________________________________________________________________________________________________________________________________________________________________________________________________________________

HISTORY
The site of TriNoma used to be the location of "People's Park", a flea market built by former Mayor Brigido R. Simon, Jr. as a livelihood project for the City's nearby informal settlers (the actual market's size, though, only covered what is now TriNoma's public transportation terminal and outdoor pay parking). It was closed in 1995 by then Mayor Ismael A. Mathay, Jr. to give way for the construction of the MRT-3 depot to service commuters along Epifanio de los Santos Avenue EDSA.

The MRT-3 consortium composed of Fil-Estate Holdings and Ayala Land decided to make the depot underground rather than a regular depot similar to LRT-1 due to its commercial viability as a shopping mall. When the MRT-3 began operations on December 1999, the construction of the mall was not immediately undertaken due to lack of funding. The North Triangle Depot Commercial Corporation was incorporated in 2001 with Fil-Estate spearheading the development and Ayala Land as minority stockholder.

From December 1999 to December 2004, the depot was idle space until an agreement was signed between Ayala Land and the Fil-Estate Group with the former buying the latter's 30.89% stake in the North Triangle Depot Commercial Corporation for P600.1 million, and in exchange a land situated along Ayala Avenue, Makati and other shares.

Ayala Land started constructing the mall on June 2005 under the project name "North Triangle Mall" but was later changed to "TriNoma" inspired by the redevelopment of industrial district TriBeCa.

TriNoma was officially launched in a private ceremony on April 25, 2007. It was inaugurated by officials of Ayala Land, its developer, and authorities of Quezon City, led by Mayor Feliciano Belmonte, Jr.. Members of the media were also present.

The soft opening was originally slated for May 3, 2007, but was delayed by structural elements that were yet to be finished. It finally opened to the public on May 16, 2007. The 3.5 billion peso mall was officially launched on October 16, 2007 by President Gloria Macapagal-Arroyo and Vice President Noli de Castro now ABS-CBN broadcaster.

The mall was the first building constructed in the 62.3 hectare Triangle Exchange district of Triangle Park and of Ayala Land's Vertis North project. Vertis North is within the 250.6-hectare Quezon City Central Business District also known as Triangle Park to redevelop the areas of North Triangle North Avenue, EDSA, Quezon Avenue, East Triangle East Avenue, EDSA, Quezon Avenue and the Veterans Memorial Medical Center VMMC property North Avenue.

Location: Epifanio de los Santos Avenue corner North Avenue, Bagong Pag- asa, Quezon City, Philippines
Opening date: May 16, 2007 (soft opening) October 16, 2007 (grand opening)
Developer: Ayala Land Inc
Management: Ayala Malls
Owner: Ayala Corporation
No. of stores and services: 550 shops
Total retail floor area: 195,000 square metres (2,100,000 sq ft)
No. of floors: 4 levels (8 levels for the car park area)
Parking: 8,000 cars (3,500 in car park)
Website: Ayala Malls TriNoma

PHYSICAL DETAILS The mall is composed of four major levels with two minor ones on ground and on grade. The mall is characterized by alfresco areas punctuated with water features and landscaping. These water features flow into pools at the TriNoma Park, an oasis that sits atop the mall. The TriNoma Park is a two-level park spanning a total of one hectare. It is home to an array of restaurants offering varied cuisines. The Park also houses a stage, surrounded by pools of water, for performances and shows. The TriNoma Park is linked to the mall's 3rd level. The mall has two parking buildings, North Ave Parking Building and Mindanao Parking Building. Parking is also available in open areas.

-------------------------------------------------
Attractions

Entertainment:

* 6 digital cinemas and 1 THX cinema * Timezone, the flagship and largest Philippine arcade chain * RedBox Karaoke * Activity Center, a venue of concerts and other live programs

Parking Amenities:

The mall has two parking buildings, namely the 4-storey North Avenue Parking Building (facing North Avenue) and the 8-storey Mindanao Avenue Parking Building. It also contains 8,000 parking slots mostly hosted in the 8-storey Mindanao Avenue Parking Building.

Natural Features:

* A rooftop park in its upper floors * 7 water features, including a reverse waterfall

Retail Establishments:

The shopping center, classified as a super regional mall, plays host to more than 550 high-end shopping and retail establishments. The establishment has already enlisted about 600 tenants and is 90% leased out. It also has two department stores: Crossings Department Store and The Landmark Department Store, the latter serving as one of the anchor stores of the mall and also having a supermarket and a foodcourt. An expansion for Landmark is currently being constructed where a hypermarket had been previously planned.

Location: TriNoma is located at the corner of EDSA and North Avenue in Quezon City. Strategically located in "North Triangle", the mall is bound by three major thoroughfares, namely, North Avenue, EDSA and Mindanao Avenue Extension. Located on a 20-hectare parcel of land, TriNoma has a gross leasable area of 195,000 square meters, which includes the mall's major anchor, The Landmark Supermarket and Department Store. It is directly connected to the North Avenue MRT Station as the mall itself sits atop the MRT-3 Depot. It will be almost connected to the Yellow Line's proposed North Avenue LRT Station. A pedestrian overpass has also been constructed to connect with SM City North EDSA.
FACILITIES:

The TriNoma façade

The rooftop park

* The parking areas

The Landmark Department Store main entrance

View of the stores from the command point

The foodcourt

The Cinema Complex

The Landmark supermart

THE CHAPEL

DR. CARLOS S. LANTING COLLEGE

INTERVIEW OF FRONT OFFICE, HOUSE KEEPING AND ENGINEERING DEPARTMENT
“HRM9”

SUBMITTED BY:

Jacinto, Elaiza D.

Ortesa, Dianna Rose

SUBMITTED TO:

Mr. Archie…...

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