Premium Essay

Hampton Inn

In: Business and Management

Submitted By daphnehsu23
Words 784
Pages 4
Human Resource
Case Study

Question1. Does Hampton's new HR strategy fit with the hotel's business strategy?

Answer: If you're not 100% satisfied, we don't expect you to pay. That's Hampton’s new HR strategy. This guarantee allows every Hampton Inn employee to do whatever it takes to satisfy guests- including giving them their money back. Furthermore, every employee would go through a three-day training program, they knew that the guarantee ”100% satisfaction” was something special. It became more and more apparent that the new Hampton Inn guarantee would affect all of their jobs, each team member owns this promise to every guest: friendly service, clean rooms, comfortable surroundings, every time. That’s their commitment and guarantee.
The Hampton Inn believes that guests who go away impressed with the way that the company handled a problem will spread the word and generate additional business for the chain. As a result of this, the Hampton Inn has been making profits, this indicates that the strategies put in place Human resource strategies have been effective and have assisted the resorts in increasing their sales and turnover and eventually higher profits. Therefore, Hampton's new HR strategy perfectly fit with the hotel's business strategy.

Question2. How does Hampton's new HR strategy allow the hotel to deal with environment threats more effectively?

Answer: For many companies, improving quality standards and keeping customers satisfied are key concerns in maintaining a competitive position in the marketplace. But these intangible goals often can be difficult to achieve in practice. For the Hampton Inn hotel chain, the company sits on the bedrock of its 100% Hampton Guarantee, which is the foundation of the brand. The solution has come in the form of an innovative customer satisfaction guarantee, which not…...

Similar Documents

Premium Essay

The Inn

...atmosphere is sold to the customers, such as the example in the case study, I believe that it will benefit from a more informal and relaxed attitude between the employees. In a small operation such as an inn, I do not think that a lot of supervisors and layers of managers throughout the hierarchy is needed, and therefore a more relaxed atmosphere can be adapted. 2. It sure is. A charismatic leader does not have to be strict and formal in order to inspire people. He can be seen as an equal to the people he is leading. A person without leadership skills would have to communicate in a formal and managerial manner in order to influence people to perform tasks. 3. I do not think so. Before when Osias was in charge, the staff felt that they could work and express themselves in a relaxed atmosphere where I think it was easier to be honest. The employees did not have to fear punishment if they had issues or complaints. With Gagnon, everything is very strict and formal, and everyone has to communicate with their closes superior. I believe that when communicating with someone who can be seen as more of a friend than a manager, a person can be more honest and open which in the long run can be beneficial. 4. Everyone has the right to be angry. I can see why the employees at the inn are angry at the new innkeeper since he came in and changed the operations completely. However, the employees have to know that as long as Gagnon is operating within the law and according to the rules,......

Words: 366 - Pages: 2

Premium Essay

Hampton Machine Tools

...Cases in Finance September 26, 2012 Dr. Thomas McCue Case 1: Hampton Machine Tools Evan Cvejkus Hampton Machine Tools is a company that specializes in the production and manufacturing of machine tools. The company has been in existence since 1915 and weathered all economic and internal struggles where most of their competitors met defeat. In order to purchase new equipment, Hampton requires a new loan of $350,000 and also wants to renew their current loan of $1,000,000 that will soon expire. In this case, we must decide whether or not the bank should give Hampton what it needs to succeed. The bank should renew the loan to Hampton Machine Tools as well as giving them the new loan for equipment purchase. The reason for lag in loan payments is due to the fact that Hampton had purchased a larger amount of raw materials than normal in July and August. Also, there was a small halt in production when the company was awaiting a component for one of the electronic control mechanisms. As stated in the case, they had seven machines totaling $1,320,000 completed with the exception of the control mechanism. This was a onetime hiccup by the supplier and Hampton suffered because of it. Hampton is a very transparent company. They offer up any and all financial statements that they have without even being asked. Benjamin Cowins, who is the president of Hampton, is an honest and trusted man. He is known throughout the community for his upstanding character and honesty within the......

Words: 546 - Pages: 3

Premium Essay

Inn Room Safe Case

...INN-ROOM SAFE Managing Accounts Receivable Introduction Managing Accounts Receivable… Background and Problem presented Mass media news programs have made travelers aware, via hidden video cameras, of how common it tis for hotel employees and outsiders posing as hotel guests to gain access to your room and steal your valuables right off the night stand. Of course, by the time you find out something is missing there is no way to figure out who did it. And housekeeping never seems to keep track of who cleaned your room. To combat this problem, most hospitality establishments provide, at a nominal fee, an in-room safe that can only be accessed by the guest and the top manager of the hotel. Inn-Room Safe is a manufacturer and wholesaler of the most popular and secure in-room safes on the market, the “Interchangeable Lock Block.” Inn-Room specialized by manufacturing and distributing only this one product which comes in four different sizes to fit almost all hotel spaces. Currently, Inn-Room provides shipping credit terms of net 30 days to top qualifying customers and those paying by bank wire transfer. For other, less credit worthy customers, net terms of 10and 15 days are required. Inn-Room does not allow for a discount for early accounts receivable collections. Recognizing that sales volume should increase and that bad debt expenses hould decrease, Inn-Room is considering offering a 2% discount to those hotels who pay for shipment within 10......

Words: 959 - Pages: 4

Premium Essay


...Gui, Vincent Wang, JoshuaClifford, Matthew Gallagher Assessment of Hampton Tool Repurchase: The first step to assess this repurchase was to analyze whether we could remain financially healthy by accepting the loan. We analyzed this by calculating our cash flow by using their collection period of 30 days for accounts receivable and their payment period for accounts payable of 30 days. We also deducted from the cash balance the advance payment from General Aircraft Corporation from September to November. Using this cash flow statement we found that accepting this loan for the repurchase would lead to a negative cash balance in December (see Exhibit I) which means that technically Hampton Tool can not afford to take this loan. Therefore we believe that Hampton should have taken out a smaller loan and repurchased fewer shares. We believe that a lesser repurchase would be a wise choice to improve investor confidence. This smaller repurchase will allow the company to still show confidence in their operations but also to allow us to have a positive cash flow. Before the repurchase our shares outstanding would be 117,800 and EPS would be .53. After the repurchase shares outstanding would be 42,800 which would raise EPS significantly to 2.2. This repurchase would show executive confidence in Hampton tool because they believe that investing in themselves is better than other investing endeavors. Hampton is also possibly showing that they believe that their stock is......

Words: 361 - Pages: 2

Premium Essay

Hampton Inn Guarantee 100 Satisfaction

...Assignment 01 Due date Unique Number 23 May 2014 887224 Question 1 Question 2 Question3 3.1 1. Face validity: it is extent to which on the surface an instrument looks like it is measuring a particular characteristic. Face validity is often useful for ensuring the cooperation of people who are participating in a research study. But because it relies entirely on subjective judgement, it is not , in and of itself, a terribly dependable indicator that an instrument is truly measuring what the researcher wants to measure. Content validity: is the extent to which a measurement instrument is a representative sample of the content area being measured. Content validity is often a consideration when a researcher wants to assess people’s achievement in some area- for instance, the knowledge students have learned during classroom instruction or the job skills workers have acquired in a training program. A measurement instrument has high content validity if its items or questions reflect the various parts of the content domain in appropriate proportions and if it requires the particular behaviours and skills that are central to that domain. Criterion validity: is the extent to which the results of an assessment instrument correlate with another, presumably related measure (the latter measure is in this case, the criterion), for example, a personality test designed to assess a person’s shyness or outgoingness has criterion validity if its scores correlate with......

Words: 427 - Pages: 2

Premium Essay

Hampton Inn

...The Impact of Globalisation on Human Resource Management in Zambia: Gaining Competitive Advantage through Effective Management of Human Resources PDF Print E-mail National Chapters Introduction The concept of globalisation refers to an increasing flow of goods and resources across national borders and the emergence of a complementary set of organisational structures to manage the expanding network of international economic activity and transactions. Strictly speaking, a global economy is one where firms and financial institutions operate transnationally, i.e., beyond the confines of national boundaries. In such a world, goods, factors of production and financial assets would be almost perfect substitutes everywhere and would no longer be possible to consider national states as distinct economies. Globalisations is expected to accelerate growth in developing countries. This paper tries to examine globalisation in relation to the management of human resources. It tries to look at the effects of globalisation in terms of increased competition and how we can achieve competitive advantage through people. This is done by analysing the major activitiesactivities of human resource management and how they can be performed effectively. Human resource management in Zambia The management of human resources in Zambia has not been accorded the attention and seriousness it deserves. In most cases people appointed to man the human resource department are not trained or......

Words: 1276 - Pages: 6

Free Essay

Hampton Inn

...  Human Resources Implementation Program The Human Resources Implementation Program is designed to assist new, existing and expanding Prince Edward Island small and medium sized businesses to implement a well‐defined human resource strategy. This will build value in the company through enhanced human resource skills capacity. The program provides financial assistance to Prince Edward Island businesses to acquire the professional expertise that will assist in the design, development and implementation of a human resource strategy. ELIGIBLE ACTIVITIES Human Resources planning and implementation in an ongoing process involving the development and implementation of policies and procedures that lead to a comprehensive human resource strategy. Components may include, but are not limited to, the following areas: • • • • • • • Proactive workforce planning and forecasting Creating an enabling work environment Effective recruitment and interviewing Training and leadership development Performance management HR indicators for measuring effectiveness Compensation, incentives and benefits LEVELS OF ASSISTANCE • • Fifty per cent of the cost of engaging outside expertise associated with the design, development and implementation of a human resource strategy focused on the growth and retention of employees. Maximum allowable assistance is $5,000 OTHER CONDITIONS Other conditions when evaluating an applicant’s request for assistance may include: • Potential for long‐term viability •......

Words: 402 - Pages: 2

Premium Essay

Hampton Company

...Problems Facing Hampton • Hampton seeks to renew its current $I million note payable by 3 months, whilst securing an additional $350,000 in loans payable in 3 months. • Some issues faced by Hampton as it seeks the new loan and renews the current loan o Monthly interest rate of 1½ % on the Principal and additional $350,000 (if secured) and ability to repay loan with these interest payment commitments o Old machinery requiring upgrade to effectively meet capacity production. o Limited free cash flow to enable Hampton to fulfill business relevant activities, vital to the company’s success. • In relating and identifying symptoms and problems in this case, a key point noted from studying the case is that Hampton’s lack of idle cash to service its soon due loan payments is a true problem whilst its current inventory procurement practices as well as collection and revenue recognition practices may be symptoms of a similar problem reoccurring in the future, even if this loan is granted. Analysis of the Case • Assumption: Hampton is a resilient machine tool manufacturer which owns majority of the market share in its industry compared to competitors, currently operates in a recovering to thriving economy and also enjoys the business of pretty stable, trustworthy clients who are mainly in the automobile and defense industry in the St. Louis area. Judging my financial statement numbers, Hampton sales numbers look to be at healthy ranges as well. Company currently has......

Words: 826 - Pages: 4

Premium Essay

Hampton Tool

...Executive Summary Statement of the Problem Hampton Machine Tool Company is a manufacturing company located in the St. Louis area that supplies industrial tools to manufacturers in both the automobile and military defense industries. St. Louis National Bank is considering a loan request from Hampton on September 14, 1979. The loan request consists of the renewal of a previously granted loan of $1 million, used to repurchase stock, and an additional $350 thousand, needed to upgrade machinery. Both loans would be due at year’s end with 1.5% monthly interest on principal. Discussion The decision St. Louis National faces is whether or not to loan Hampton the requested $1.350 million. Issues concerning this decision are (a) can Hampton fulfill its promise to repay the debt obligation at year’s end as promised, (b) will Hampton increase its operational efficiency as promised, (c) should Hampton’s $150 thousand dividend obligation be provided through the requested loan, and (d) is Hampton’s current method of revenue recognition optimal. Each of these issues should be addressed after factual consideration. A. Hampton’s balance sheet is strong enough to repay the requested loan, if granted. However, Hampton’s balance sheet also shows that a renewal of the outstanding loan is not a necessity as it has enough assets to liquidate in order to retire its current obligation. St. Louis National must be aware that granting Hampton’s request does not eliminate similar requests in...

Words: 499 - Pages: 2

Premium Essay

Hamton Inn

...Hampton Inn Case Study HAMPTON INN:   THE Mary Bourland March 19, 2010 1.   The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees.   I do think that this is a good way to improve service quality; however, I am not sure that it is the best way.   While it may seem to consumers that employees will try harder to satisfy them, if employees are empowered to refund a customer's money, they do not have to answer to management, they can just do it. 2.   The implications of the 100% Guarantee for (a) guests, (b) managers, (c) owners of the hotel buildings and (d) Promus are: a) Guests – that no matter what happens, even if the hotel really did nothing wrong, they can get their money back. b) Managers – that they have very little to no control over their property or employees.   It seems like many important decisions have been taken away from Is this Essay helpful? o read more and access more than 350,000 just like it! managers, and they can not react in the best interest for the hotel chain because what's in the customer's best interest is usually not the same as the company's best interest. c) Owners of the Hotel Buildings – that they need to keep their facilities in tip top condition or else customers will be dissatisfied with their experience and demand their money back. d) Promus – that this is a program that can enhance the quality......

Words: 368 - Pages: 2

Premium Essay

Hampton Machine Tool Company

...Hampton Machine Tool Company On September 14, 1979, Mr. Jerry Eckwood, vice president of the St. Louis National Bank was considering a loan request from a customer located in a nearby city. The company, Hampton Machine Too] Company, had requested renewal of an existing $1 million loan originally due to be repaid on September 30. In addition to the renewal of the existin- loan, Hampton was asking for an additional loan of $350,000 for planned equipment purchases in October. Under the terms of the company's request, both loans, totaling $1.35 million, would be repayable at the end of 1979. Since its establishment in 1915, Hampton Machine Tool Company had successfully weathered the severe cyclical fluctuations characteristic of the macl-tine tool manufacturing business. In the most recent cvcle, Hampton had experienced record production and profitability during the niid- and late 1960s. Because Hampton's major customers included the aircraft manufacturers and automobile manufacturers in the St. Louis area, the company's success in the 1960s reflected a strong automobile market and the heavy defense spending associated with the Vietnam War. Hampton rode the 1960s boom into the early 1970s. Hampton, along with the rest of the capital goods industry, experienced a severe decline in sales and profitability in the rriid-1970s. Precipitous declines in the production of automobiles in St. Louis facilities reflected the Arab oil embargo, subsequent increases in the price......

Words: 2299 - Pages: 10

Premium Essay

Holiday Inns on Six Continents

... Case – 1 Holiday Inns on six Continents [pic] Submіtted By Zahra Al Mulla 201310322 Mohammed Al Shehi 201310331 Submіtted to Dr. Tareq 6th November 2014 Introduction One of the great success stories of the 1960’s in the United States in the hotel industry was the holiday inn. The discovery of the unmet customer need for quality accommodation at a reasonable price by kemmons Wilson along with the prospect of presented highway travel that would come with the new interstate programs triggered an opportunity. With the unique features it had such as air-conditioner, icemaker and with the reasonable prices rates they had to offer, holiday inn enhanced the motel’s popularity, and motel franchising. This also helped in the rapid expansion of the franchise. Holiday Inn’s is one of the world’s largest hospitality companies. Its primary focus is lodging with interests in hotels, casinos and restaurants. It concentrates on its attempts to segment the hotel market into upscale business travel hotels, budget hotels, standard Holiday Inn hotels and gaming hotels; the effort to segment its business is aimed at continually increasing its market share by expanding its services. From our findings on the case, the hotel business is in a mature stage of its life cycle and the case focuses on the business level of strategy formulation, as it adopted a plan to gain competitive advantage over its rivals in the industry. First Question It was primarily due to the changing......

Words: 1002 - Pages: 5

Premium Essay

Sandringham Inns

...Assignment | 18+ Cover Page | | Additional Comments: STRATEGIC BUSINESS PLAN for SANDRINGHAM INNS for the Period January 2010 to December 20xx ____________________________________________________________ _________________________ TABLE OF CONTENTS Executive Summary Section Page 1. Statement of Vision, Mission and Objectives 1 2. Identification of Major Clients and Markets 1 3. Positioning Statement 3 4. Key Performance Indicator Scorecard 4 5. Review of Major Environmental Factors/Trends 5 6. Key Success Factors for Industry 6 7. Major Strategic Issues (External and Internal) 6 8. Stakeholder Preferences 8 9. Summary of Anticipated Human Resource Requirements 9 10. Summary of Financial Impacts and Outcomes 10 11. Action Plans to Achieve Objectives 11 12. Summary of Major Risks 12 Appendices: 1. Strategic & Operational Health Assessment 2. Financial Calculations 3. Executive Team Changes and New Functions EXECUTIVE SUMMARY To come (1) STATEMENT OF VISION, MISSION & OBJECTIVES Mission Statement: To earn the loyalty of our guests by establishing internationally tailored inns run by a team of dedicated and talented people in an intimate, luxurious setting. Vision Statement: To establish an internationally recognized group of unique, high quality inns and hotels which offer the ultimate in fine dining and personalized service, tailored to......

Words: 3943 - Pages: 16

Premium Essay

Anber Inn and Suites

...Strategic Marketing Problems. Cases and Comments, Eleventh Edition Chapter : Case: Amber Inn & Suites, Inc.* ISBN: 9780131871526 Author: Roger A. Kerin, Robert A. Peterson copyright © 2007 Pearson Education Case: Amber Inn & Suites, Inc.* *This case was prepared by Professor Roger A. Kerin of the Edwin L. Cox School of Business, Southern Methodist University, as a basis for class discussion and is not designed to illustrate effective or ineffective handling of an administrative situation. All names and the company data have been disguised. Copyright © 2005 by Roger A. Kerin. No part of this case may be reproduced without written permission of the copyright holder. Late in the afternoon on April 4, 2005, Kelly Elizabeth, Senior Vice-President of Sales and Marketing at Amber Inn & Suites, Inc., met with Catherine Grace, Vice-President of Advertising. The impromptu meeting followed a day-long senior vice president conference with Joseph James, the company’s new president and chief executive officer. Mr. James, a seasoned hotel financial executive with 40 years of hotel management experience, was appointed the previous week following the sudden resignation of his predecessor. The charge given each of the company’s four senior vice-presidents was to prepare a one-hour presentation that described (1) his or her initiatives, expenditures, and outcomes for each of the past two fiscal years, and (2) planned initiatives and budgetary needs for fiscal 2006, beginning......

Words: 6460 - Pages: 26

Free Essay

The Spouter Inn

...The Painting at "The Spouter Inn" “Moby Dick” is a novel which is full of symbolic meanings and ideas depicting human courage and dignity, the role of fate and destiny in life of common people. This novel depicts life experience of a common sailor Ishmael through the lens of fate and destiny. The journey around the world serves as a symbol that represents dilemma and the knowledge retrieval, the desire to find old truth, and the symbol of maternity. Thesis Using the painting at “The Spouter Inn” Melville gives some hints to readers symbolically portraying hardship and tragedy, a struggle between life and death awaiting the main character of the novel. From the very beginning, Ishmael cannot understand the meaning of the picture. He tries to find different interpretations of the image described as “there was a sort of indefinite, half-attained, unimaginable sublimity about it that fairly froze you to it, till you involuntarily took an oath with yourself to find out what that marvelous painting meant” (Melville, Chapter 3). In a moment, the image “bears a faint resemblance to a gigantic fish” or “even the great leviathan himself” (Melville, Chapter 3). It is possible to assume that the picture represents eternal existence, so it is difficult find the right meaning of the painting. Nature and the sea theme in particular are used as a symbol to describe deep personal feelings and life experience of a human being. This symbol gives only some hints to the......

Words: 1738 - Pages: 7