Free Essay

How to Build a Drive Through a Supermarket

In: Business and Management

Submitted By kgithure
Words 1020
Pages 5
How to build a drive through supermarket



How to build a drive through supermarket

A drive through supermarket, also referred to as drive through, is a supermarket selling day to day ordinary things only that in this kind of the supermarket customers do not get out of their vehicles to buy products. They just drive in line into the supermarket in their cars and buy the goods they are interested in buying. This service will help all kinds of shoppers regardless of their age, disabilities and nature of the goods they are buying since they will get to do their shopping without stepping a foot out of their cars (O’Shaughnessy, 21014).

Over the years, drive through supermarket operators has come up with ideas to make their services rendered as fast and efficient as possible according to Oches (2013).Building a drive through supermarket will begin with the supermarket being located in a place with a big space for several lanes for the cars to use. The lane can be dual lane or single for each direction of the flow of the cars. This is to mean that depending on which direction the customers drove from, at least finding a queue to follow will be easy. The lines need to have a sign that can be read clearly showing the direction of their line and their status i.e. whether in operation or not. This will save time for both the supermarket and the buyer since this will help in ensuring a smooth flow of the automobiles.

Another way to figure how to help all kinds of buyers is to introduce a way of selecting and paying for goods by the customers. This can be online or at the supermarket.When shoppers buy goods and pay online, all they will have to do is drive to the drive through and collect their shopping. The customers can be able to shop online by clicking on a product. The product will then show the buyers the different sizes, types, prices and brands available at the store. When the customers arrive at the supermarket, they will pick a lane that passes a drive through window and state their order to the cashier who then confirms it. The cashier will instruct the supermarket attendants who will take the goods bought by the customers to their respective cars. This service will be favorable to all kinds of buyers who would by any chance not have made it to a regular supermarket. The customers can be allocated time to pick up their shopping (Kollewe, 2010).

In the case of buying and paying for goods at the supermarket, the customer needs to drive to the drive through supermarket, order or make a selection of what they want to buy and the pay to the cashier. This can be possible by installing a switch under the concrete pavement activate the microphone and a headset so that the customer can place his order. This switch can be placed at windows where the drive through supermarket attendants processes the buyers’ payment. The drive through supermarket will also need a sign or signs listing the items sold at their store. Once the customers have placed and paid for their order, they can wait there for their order to be processed and put into their cars and the drive home with their products. A drive through supermarket can also have a waiting area just beyond the cashier’s window. This area can be at the door where the products bought by the shopper will be brought through from the store.

The drive through should also have a way for the customers to place their order through other means like phone or text messages. The customer calls the drive through supermarket stating the products he intends to purchase. The employees of the supermarket should then pack the order so that when a customer comes to collect all they will do is inform the employee about their order and then pay. The drive through supermarket attendants will then load the shopping into the customer’s car (Hamaker, 2009).

All of the above will help the customer to buy products of his choice without stepping on the floor of the supermarket. This will be more convenient to most buyers e.g. People with disabilities, old people, sick people, expectant mothers or nursing mothers, etc. this is because the drive through supermarket will save them the effort when it comes to doing their shopping.

The drive through supermarket should also have enough employees since they will be assisting the customers. When a customer buys good at the drive through supermarket, the employee is the one who load the products into the buyers’ cars. This will be favorable to all customers even if the products they are buying are heavy since they will not lift a single thing (Schuman, 2005).

Also, a drive through supermarket will help the customers do their shopping without worrying about standing in a line for hours. Standing in a queue cannot favor all customers. Some people cannot stand for a very long time due to their physical conditions thus shopping in drive through supermarket will save them much agony since it’s a matter of waiting in their cars.

In conclusion, drive through supermarket favors almost solves shopping dilemma for customers who would happen to have many limitations.


Hamaker, S. (2009). The Ins and Outs of Drive Thrus. NACS Online. Retrieved from


Kollewe, J. (2010, August 22). Tesco trials UK’s first drive-through. The Guardian. Retrieved from

Oches, S. (2013). Fast Food Drive Thru Performance Evolves With Customer Demand. QSR magazine. Retrieved from

O’Shaughnessy, D. (2014, Feb. 18). Drive-thru supermarkets could be coming to Ireland to make you even more anti-social. Retrieved from

Schuman, E. (2005, Feb. 24). A Drive-Thru Supermarket. Eweek. Retrieved from…...

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