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Saigon Jon's

In: Business and Management

Submitted By samabbi23
Words 2532
Pages 11
Saigon Jon’s
Saigon Jon’s is a local Vietnamese restaurant, which opened in early 2012 and has one location on South Pembina. This Vietnamese restaurant is famous for its fresh ingredients that are grown and acquired locally. The restaurant is considered to have a fast casual concept meaning that the customer orders the food and takes a seat to dine in and is only waiting approximately less than ten minutes while it is brought out to them. The customer will have the opportunity to have a dine in experience with a product that is freshly prepared, but will not be too time consuming. The goal and mission statement of the restaurant is “At Saigon Jon’s, we are all about fresh and high quality. We believe in using better ingredients which are good for you and good for our community.” The restaurant focuses on bringing quality customer service with exceptional types of products that range from Vietnamese subs to different types of Pho (noodle soup) and Vermicelli (noodle bowl). Saigon Jon’s is owned and operated by Johnny Kien with staff of about 10 employees.
Format
The main weaknesses of Saigon Jon’s are the problems of high turnover of employees and the lack of motivation and morale shown through high absenteeism. The solutions to these problems are motivational drives, through job enrichment, through the learned needs theory, and through proper communication.

Business Structure The structure of Saigon Jon’s is one that is in no way complex and it’s straightforward. This type of business has a simple structure which means that is has organizational design characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person and little formalization. The owner runs the majority of the business such as the marketing, accounting, finance and inventory. The employees that work under the owners help prepare the…...

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