September 7, 2014
2. What are the expected and augmented value chain elements for each of these retailers?
a. Best Buy- store cleanliness, convenient hours, well informed employees, popular products in stock exclusive brands, loyalty programs personal shoppers.
b. Ikea- store cleanliness, convenient hours, well-informed employees, and popular products in stock, return privileges, exclusive brands, delivery, personal shoppers, and other special services.
c. Local hair salon-
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